Trueclean, a janitorial company that has a nice book of business but does not strip and wax, called us in on one of their medical offices to strip and refinish the floors in mostly their exam rooms, bathrooms, and a couple of staff areas. Seems they are building a relationship with Virtua, and have several of their buildings. as well as expanding their services as they are purchasing more practices and seeking more tenant space.
Sparkle Team Member, Jeff, was dispatched out to look at two of their locations (Pittman and Sewell). Getting immediate approval for Sewell, we added it on, on a Saturday we were already scheduled to work for a government facility, at the Navy Yard (a cool gig, this company maintains an idle fleet of ships at the Navy Yard, keeping them in a somewhat ready mode if the Navy needs them).
Not only that, the hallways are 3.5′ wide, so everyone and everything got in the way. Each room had to be emptied by us, so the exam table, doctor’s stool, step stool, trashcan, and sometimes small cabinets all had to be removed from the rooms. Tons of other ancillary cabinets, refrigerators, tables, and chairs. There was little room to walk.
As I spoke with Maurice and directed him to our website where he could see before and after images of our work, he had no idea who he was calling. Not only do we combine old and new technology while executing our work, with equipment no janitorial team utilizes, our experience is bar none!
Having what is probably north of a $100,000 truck mount, with a powerful truck engine mounted in the van to generate high pressure steam, and strong psi recover, and using this to steam rinse at as close to boiling as possible, you can imagine how that assists us in the preparation
Chris, stripping floors since the 70’s with his dad has been doing this work for over 45, almost 50 years. Combine that with Jeff, having about the same amount of experience, with Eric, north of 30 years experience, this wasn’t our first rodeo ‘floor sure!’
Case in point, about 36 years ago, I know because I was pregnant with our twins, we led a team of 8 to strip and wax floors at our local utility client’s’ facility, for Public Service Electric & Gas. Having 9 of their locations, a team from their corporate headquarters were sent from Newark down to study and walk our building in Moorestown, our ‘flagship’ facility. They were dispatched out to develop a plan to emulate our floor work there, and replicate it at all their facilities state wide!
Talk about an honor, as a kid in his 30’s, Chris, together with a rock solid floor team, and without our steam technology at that time, well you can imagine the validation, and how proud we were with the honor, and that was in the mid 80’s!
So let me just say that Maurice was about to discover and see what our experience and technology can do for the floors on his watch!
So when we were there we realized this was going to be a tough one, even if the floors behaved!
Thankfully Chris eventually figured out a way to run a ‘second line.’ What that meant is we were able to create a second crew, as opposed to having 1 1/2 crew capability. To be specific, each crew had a ‘swing machine (a janitor’s buffer), and a rinse wand that steam rinses the floor.
Consider the technology. We are carpet and tile cleaners, and have a $100,000 truck mount set-up we use daily to clean all kinds of surfaces. Besides carpet and upholstery cleaning services, we use it to steam clean hard surfaces – VCT, tile & grout, showers & bathrooms, stone, LVP, decking, pavers, sidewalks, basement cement, even some hardwood.
It simply, with its high psi pressure, high temperature (as close to boiling as possible), and strong vacuum “suction” recovery (morbidly it will deflate your lungs, blow your ear drum or worse), out performs any janitor with a mop, bucket (old school), or shop vac. Think of it as assisting us in “melting” the wax and grunge off the floor.
Whose floor do you think is gonna be cleaner?
Here you can see a stripped and scrubbed floor, and partially rinsed with our turbo wand.
Shown here, although not the same floor, here is an example of the technology being used on tile and grout. As a side bar, grout is a filthy “sink.” When presprayed with cleaning solution the dirt and germs in the grout release and turn the floor dark. Then the hard surface “turbo wand,” emitting water as close to boiling as possible.
Besides dirty floors, we found issues that gave us fits. Eventually we concluded we could clean them up, but much of the exam rooms and bathroom floors would have to be replaced. At best, we were putting lipstick on a pig!
With two teams and two lines, and a couple of us to spare, we are all over these floors. One guy on the swing machine, with another on the steam rinse wand, and a third bouncing around hand scraping, pulling hoses, changing mop water, this place was a buzz!
When steam rinsed, the lead techs were evaluating the results. Some floors were scraped and stripped twice, a few even three times. Between excessive wax build up, the wear, the damage, the urine stain and the urethane, this was not an easy job to say the least.
With about everything out of our truck mount van, and a pickup full or yards of hoses and equipment, there was stuff everywhere! There was literally hundreds of feet of hoses, both the high pressure hose, and extraction hose, times two for the “two teams.” Most truck mounts are only powerful enough to run one line (for carpet cleaning, let alone for tile, which needs to run at higher speeds). But running dual wands requires a stronger, more powerful engine engineered to handle the pressure and suction capable of supporting what is needed to effectively clean.
While the wax was going down, and the clean up began I started taking pictures, sent them to our client, the facility maintenance manager, and communicated about the different issues with the floors. I got an immediate response about how clean and brilliant they look. Meanwhile his site supervisor popped in, and Jeff took her around to see the floors. Clearly pleased, Crystal further conferred how nice the floors were looking. (Need a professional cleaning service, look Crystal and Maurice up at True Clean Service (truecleansvc.com.)
After going out for coffee and a snack, Jeff came back and applied the coats of wax. Clearly showing demise in the condition of the floors in several of the exam rooms and 2 of the bathrooms, at least now they are clean and brilliant. Moving forward, there will be suggestion to replace some of the rooms, but at least they look good for now.
Jeff and Richard returned Sunday to reset the furniture, vacuum and tidy up. While there Jeff took pictures of the floors, and chronicled the list of floors needing updating.
When I communicated to our client, he indicated the practice was sold to Virtua, and that they are open to updating their facilities. Some had already been updated with the PT department being added. But others are really in need, and will be done so in the near future.
Guess we could sum up this project was a bit of a test, and we clearly passed! Building a nice relationship with Virtua, and probably other larger facilities, which I think includes Pet Smart as well, he has concluded we are his ‘Go To Team’ for floor work!