By the end of our first walk thru to inspect their floors, our ‘client neighbors’ quickly got the feeling we poured our heart and soul into our hardwood floor refinishing. They had several things that annoyed them, and as we pointed out solutions for all of them, they knew we were the team for them.
On their punch list was:
Along with other contracting including HVAC work, we noticed that 2 HVAC vents in the family room were abandoned, and 2 other ones were installed in a less vulnerable location in front of the sliding glass door. Additionally we suggested they take a look at the recessed vents we offer clients, as it’s definitely an upgrade, and certainly looks better. But beyond the enhanced appearance, these vents perform just as well, but are less likely to get damaged, and they definitely don’t catch the vacuum or a mop.
And to their delight, we proposed to remove their vertical vents, which drove them nuts. With a little duct work done by their HVAC Contractor, the ducts were vented to a different area, and up through the floor. Another pet peeve of theirs, they quickly added those to our To Do list. Again, we installed recessed vents, which gave it a totally tailored, upgraded look.
Other holes were eliminated where a cable wire was drilled thru the floor.
The clients apparently had a bar in the corner of their family room that left a large dark stain when it was torn out. Not going back we were asked if the stain could be removed. Confident that sanding would remove most of it, we also said we could try bleaching it so we wouldn’t have to remove those boards. Also, chances are if they choose an updated stain a slightly darker stain may absorb any lingering stain left after our efforts. Thankfully the stain was removed and we could keep moving forward with the other repairs.
Just beyond the bar area in the door area to the kitchen, a wall was moved. Once it was cut back there was an small area where there were no boards. Instead there was a rectangular area of open, exposed subfloor. Sometimes the contractor or homeowner will plug the hole, and usually when that happens the repair looks like ‘Lip Stick On a Pig.’ But in this case nothing filled in the area, so the clients were happy that we said we would weave random board lengths so it would blend naturally into the floor as if it was never any different.
As mentioned before, we installed a wider transition to cover up a sheet rock knife slice that looked sloppy, and would not sand out
Removing them from the wall and recessing them in the floor makes them much less noticeable, and more functional. While they blend into the floor they can be opened or closed, won’t break like other flush vents, and they don’t cause a problem when you are cleaning the floor. This way a mop, micro fiber mop or vacuum attempt won’t get hung up on them.
Trying to find space they removed a wall, and again there was a void where the subfloor was exposed. Not in need of board weaving, a simple transition was laid against the edge of the hallway, so the open area was tidied up there too. And another plug or board was inserted toward the end of the hall.
As discussed, this client was very unsure of the stain color she wanted. “Not too dark, not too gray, not too brown,” it had to be an even balance that allowed several highlights to pop thru. We carefully guided them to look at their favorites during the day, at night, and in several areas in their house. Also, near natural light, and in the darkest area, we wanted them to be comfortable with their color. Also taken into account, we wanted them to look at the samples against any new paint, or color palates of their new décor styles.
All this as they looked at their favorites, they just didn’t have that one that was the ultimate choice. Again, as we promised we would put the samples on their floor just before the sanding begun. But with significant indecision and a good amount anxiety, we offered as was conveyed earlier, to get permission to see one of their choices on a floor we recently finished.
Out meeting went well with the Shamong client. She discussed her thought process, and these clients appreciated the info and chance to see it in a large format. You could see the information and conversation was reassuring for our tentative client and her husband. They thanked us for the extra effort, and I sense it was exactly what they needed.
With just a few days for us to be ready to stain, our client went with her first choice, warm gray. She liked the classic gray, but with different lighting than the previous client, the warm gray stood out. Not long our client called, firm in her decision, and has never looked back since!
PS – we are happy to help, but just yesterday we just helped someone who was impressed with our color selection process, she begged us to help her with finite color selections, despite being in California. Up against splitting hairs on the color, we sent the same pictures of both floor jobs mentioned above. This homeowner loves her wood floor guy, who refinished her floors 25 years ago. But having an issue about the final color selection, a helper informed the homeowner that her wood floor guy is color blind– not a good thing for a hardwood floor person. I am certain in hindsight both of our clients appreciated our informed input, for the benefit of success on behalf of them and all our clients!