Clearly these folks have a lovely, well appointed home and maintained home, inside and out and maintain it. The interior is stunning. It is obvious these folks invest in the care it takes in making it look its best.
With that said they decided after the dogs now gone it was a good time to give their hardwood floors some deep cleaning.
As she described her interest in getting them deep cleaned, not sanded and refinished, I began to describe our process. Explaining that it is what I call using a “zamboni” for hardwood to do the cleaning. To explain further I shared what the process entailed:
While this is the ideal for floors in good shape, it is not the correct fit if the floors have any surface damage. So marks from bar stools or chairs (that penetrate the finish and look white), wont be fixed. Any marks from dragging anything on the floor or surface won’t be fixed. And things like pet urine or plant water spots, sun fade damage or worn off finish won’t be addressed. Finally, surface depressions commonly seen from dogs nails, which look like squirrely lines on the surface won’t be removed.
But I wasn’t done yet. I further inquired if they had ever had a shine restoring product applied to their floors. She answered no. I said, to be specific, have you had murphy’s oil, paste wax, acrylic or any product that says shine restorer used. She said no. She affirmed pretty strongly that what I was explaining our service provided was precisely what she needed.
Arriving, and inspecting the floors he concurred. Our deep cleaning was the correct fit for their now 8 year old hardwood floors. The floors are gorgeous. They are dark, hand-scraped wide plank flooring throughout the large first floor of their home.
He measured and did not see any glaring issues with the floor. But there may be the surface depressions from dogs on them that you don’t see because of their color and lighting. And there certainly was dirt, residue and such that wo do well with the cleaning. All would be done to clean the wood.
If there were significant dog nail marks, indeed the only fix is to sand and refinish. But the hand-scraping technique, and the money invested to get it for its beautiful affect would be removed and lost with the sanding. But being that the blemishes were subtle and hard to notice, it was a mutual decision, sanding was not necessary. Instead, the better choise was cleaning, which she confirmed she wanted done the following Monday.
As stated above it would be done in small batches. One person on the scrubber, another watchful eye working closely behind to deal with the water containment. And a third would be moving the drying equipment and blending.
After some coordinated scurrying by our team we got the floors cleaned. And demonstrating the evidence to our client as we emptied our waste tank, our client was thrilled and pleased her floors were indeed clean, with the confidence and proof she was looking for!